All our rooms are air-conditioned. You will find the control panel on the wall. Quick instructions for use (guest rooms 11 – 56, except 31):

When the LED light on the top left of the display is green, the air conditioning is on and running according to the set mode.

Please note that the cooling function is only available during warm weather and that it may take some time before the desired room temperature is reached.

If you are staying in guest rooms 67 or 68, please refer to the following instructions:

Please note that the cooling function is only available during warm weather and that it may take some time before the desired room temperature is reached.

If you are staying in guest room 31, please refer to the following instructions:

Please inform us if you have allergies that may affect your stay. We will do our utmost to accommodate your needs and make your sojourn at our hotel as pleasant as possible (extension 95).

The following articles and services are available on request (subject to availability): dressing gown, slippers, daily change of linen, shower cap, fresh towels, additional pillows (see also ‘Pillow varieties’), nail file, shaving kit, cotton buds, toothbrush set. Please contact the reception (extension 95).

You can find an additional woollen blanket in the wardrobe of your room. All our rooms have hypoallergenic duvets. Should you wish to have a down duvet, the front-desk staff will be delighted to get one brought to your room. Please contact the reception (extension 95).

• Standard bed (90 x 200cm) in Single Rooms
• Queen-sized bed (160 x 200cm) in Single Superior Rooms
• Comfort double bed with 2 mattresses (180 x 200cm) in Double Rooms
• Comfort double bed with 2 mattresses (180 x 200cm) in Double Rooms with a Sofa Bed
• Luxury double bed with 2 mattresses (180 x 200cm) in the Junior Suite
• Luxury double bed with 2 mattresses (180 x 200cm) in the Apartment

Please inform the reception if you need additional blankets (extension 95).

Cots and other baby essentials are available for a fee. Please contact the reception by dialling extension 95.

We accept: 

You can find a list of international calling codes in this guest directory.

You will find a dial switch next to your room door or the desk and in the bathroom as well. You can use the switch to regulate the temperature. Press + for a higher temperature and – for a lower temperature. If there is a radiator in the room, please set the temperature with the thermostat directly attached to the radiator.

We offer Wi-Fi free of charge.

To get Wi-Fi access, please choose the network ‘Deutsche Eiche | GAST’, accept the Terms of Use in the pop-up menu and click on ‘Connect’.

Our reception will be glad to lend you a kettle, should you need one (extension 95).

All guest rooms have a minibar. The beverages in the minibar are complimentary and replenished on a daily basis.

Should you have other wishes or enquiries not listed here, please do not hesitate to contact our 24-hour reception. We will be delighted to assist you (extension 95).

• orthopaedic polyurethane foam (40 x 80cm)
• microfiber hypoallergenic pillows (80 x 80cm)
• down pillows (80 x 80cm)

For additional pillows for your room, please contact the reception (extension 95).

The guest rooms and their bathrooms have several sockets, using the German standard of 220V/50Hz. Travel adapters are available at the reception.

The following articles and services are available on request (subject to availability): dressing gown, slippers, daily change of linen, shower cap, fresh towels, additional pillows (see also ‘Pillow varieties’), nail file, shaving kit, cotton buds, toothbrush set. Please contact the reception (extension 95).

Each room has a safe, with a PIN that can be set individually. Hereyou can find information on locking and unlocking the safe. 

In the wardrobe of your room there is a sewing kit, and our reception also has needles and thread for you, should you need any.

An electric shoe polisher can be found in the basement, directly in front of the lavatories. Also, you can find a shoe sponge in your room. You can receive further shoe sponges from the front-desk staff (extension 95).

The switch for moving your window shades typically has a sticker with the words ‘Rollladen/Jalousie’ on it. 

You may borrow slippers from our sauna. Please contact the reception (extension 95).

You can find a list of available TV channels in the annexe to this directory.

You can initiate outside calls directly from your room. Please dial the country code and the number (if you use a country code for Germany as well, you do not have to dial the ‘0’ usually appearing at the beginning of German phone numbers). One call unit costs €0.25, in accordance with our contract with Deutsche Telekom. If someone wants to call you in your room from outside, the number is +49/89 23 11 66 + ‘your room number’. Calls between rooms are free of charge, you only need to dial the respective room number.

Reception: 95 (+49/89 23 11 66 0)

Restaurant: 61  (+49/89 23 11 66 61)

You may request additional towels at the reception (extension 95).

In case your plug is not based on the general EU standards, we have a variety of adapters. Please contact the reception if you wish to borrow one.  A deposit (€ 10) will be charged to your hotel bill. The deposit will be cancelled from the bill and reimbursed when you return the adapter.